Order Status

A tracking number will be sent to the e-mail address you provide at checkout for your order to ship. However you may have missed it or the information went to your spam folder. No problem simply e-mail us at  be sure to include your order number, we will gladly send you the tracking information again.

At the Pet Market we are committed to providing you with the most accurate information available for all the items we sell. We are an on-line provider of pet products that are currently offered by your Veterinarian. We are here to fill an existing prescription or product that you are currently using as instructed by your Veterinarian. We cannot give you medical advice for the care of your pet. The Pet Market accepts no responsibly for the application or use of any of the products sold on this site and we recommend that you consult your Veterinarian before using any product that you have not used before as instructed by your Veterinarian for the care of your pet.

Filling Prescription items:

Simply e-mail us a scanned copy or fax us the prescription. Be sure to include your contact information and order number.

Important Notice: Please Confirm that any Prescription Order is Correct before completing checkout, PRESCRIPTION PRODUCTS ARE NON-RETURNABLE

E-mail Prescriptions to Fax toll free 877-271-7584

Please note: We have no control over the order once it has shipped. The delivery time is usually 3 to 7 business days and varies depending on your location, as well as weather conditions and carrier services that are provided in your area.  All orders are shipped Monday through Friday after your payment clears.  We are closed during normally observed holidays and your order will go out the following open business day. 

We contact customers through e-mail and facsimile ONLY. This keeps your costs as low as possible while providing us exact written instructions to processing your order as accurately as possible. 

For Canadian customers please allow additional time for your order to clear customs this varies depending on the province that you live in. All additional duty fees are based on the actual invoice amount. These fees are not collected by us, they will be collected by the shipping service.

Pet Market